Software Project Failures - What's new TCS?

TCS released results of a survey conducted by Dynamic Markets on behalf of TCS recently. Folks from TCS suddenly think that they uncovered something new. I am not sure I understood the revelation part of their press release.

1 in 3 companies’ IT projects fail to perform against expectations. Yet despite these worrying levels of failure to deliver, 43% of organizations say that their business managers and the Board accept problems as the norm. This attitude is especially common in Europe (44%) and Asia-Pac (48%). (Source)

Consider the snip, I understand, released in 1995 revealing something about IT Project failures.

According to the Standish Group ... ... only about one-sixth of all projects were completed on time and within budget, nearly one third of all projects were canceled outright, and well over half were considered "challenged." Of the challenged or canceled projects, the average project was 189 percent over budget, 222 percent behind schedule, and contained only 61 percent of the originally specified features.

Major Causes of Software Project Failures - Jul 98

How TCS Stacks up?

Delivered on time:
Industry survey: 37%; TCS: 97%, customers give it an 87% rating.

Quality meets expectations:
Industry survey: 42%; TCS: 97% without severity level 1 or 2 defects, customers give it an 86% rating.

Budget compliance:
Industry survey: 11% average variation; TCS: 0.05% average variation (Source)

Not surprisingly, TCS claims that it performs monumentally better than its counter parts. It would be interesting if TCS release more information on IT firms that these businesses have been dealing with and some numbers for other top 10 firms as well to validate the unique distinction of TCS. Without those numbers, % comparisons could be totally misleading.

Some thing incredible about Japan

Japan stands out in many aspects for its quality. Does 'Made in Japan' say something? As per the report 71% of Japanese IT managers say that their Business Managers and Board of Directors tend to accept the problem as a norm and necessary evil. What? And 81% say that their IT Projects are continued to be funded.

This is quite incredible. Having worked with one of the top 3 out sourcing IT companies for about 7 years, I guess there is something fishy about this report. I never heard of a Japanese client manager considering not-on-time delivery or budget over run a norm and necessary evil. Ask any body that is working or worked on a IT project for Japanese client. Our teams have been literally killed even for a delay of one day.

97% on-time-delivery record of TCS, too good to be true. Hope it is true.


A N Sridhar said…

In this recent news, TCS is trying to find reasons for the delay/failure in ePassport in India.  Finally they could find something like, Department Staff not cooperating, High expectation from the citizens, Age Old Systems etc. Surprisingly it took 2 yeas to find the above, doing the pilot. Even a clear inside can tell this and 2 years are not required. "Your learning stops when you blame others for your failure". They fail to understand the Government Model and expect the Government System to change to their way. All the successful projects claimed are SI&Data Center/WAN projects only where no domain knowledge is required.  Other projects are almost not delivered in time and not meeting the expectations.

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